FAQ
Frequently Asked Questions
Here are the most commonly asked questions from parents. For anything else, feel free to reach out via WhatsApp.
General
What ages is Kidstation suitable for?
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Kidstation is designed for children aged 1 to 8. Babies under 12 months enter free of charge. Each child must be accompanied by at least one adult.
Do I need to make a reservation?
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We recommend making a reservation via our online booking form or contacting us on WhatsApp before your visit. The playhouse may be closed for deep cleaning or private parties, and walk-ins may not be accepted under these circumstances.
Can parents wait inside?
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Of course! We have a comfortable parent lounge area. Each child must be accompanied by at least one adult.
What's different between the two branches?
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The Tsuen Wan and North Point branches have different play facilities. Each branch spans over 10,000 sq ft with unique themed play zones.
Admission & Pricing
How much is admission?
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Weekday 1-hour adult + child is $90, 2-hour is $140; holiday 2-hour is $180. Adult-only admission starts at $25. See our pricing page for full details.
Do babies under 12 months pay?
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Babies under 12 months (365 days) enter free. The first accompanying parent pays half the adult rate; the second adult pays the standard extra adult rate.
What payment methods are accepted?
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We accept cash, Visa, MasterCard, AlipayHK, WeChat Pay, and FPS.
Can I get a refund?
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Walk-in admission is non-refundable once paid. For party booking cancellation policy, please contact us directly.
Do I need to be a member?
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Yes, all customers must register as a member before admission. Membership is a one-time fee of $20, registered with your Hong Kong phone number.
Party Bookings
What is included in a party package?
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Party packages include exclusive party space, 8,000 sq ft playhouse access, 2 drinks per visitor, dedicated party host, team mini games, basic decorations, e-birthday card, 2 complimentary weekday ticket sets, and one cartoon balloon for each invited kid.
How do I book a party?
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Please contact us via WhatsApp. Tsuen Wan: 6850 0541, North Point: 5502 9179.
How long is a party session?
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Includes 3 hours of playtime and 2 hours of party space use. Weekday party timing is flexible.
Is a deposit required?
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Yes, a deposit is required to secure a party booking. Please note that the deposit is non-refundable. Please contact us via WhatsApp for details.
Safety
What hygiene measures are in place?
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We regularly clean and sanitise all play equipment and surfaces. All materials are child-safe and non-toxic, with regular deep cleaning schedules.
Is there staff supervision?
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Yes, trained staff are present at all times to assist and ensure safety. However, parents must accompany and supervise their own children throughout.
Transport
How do I get to the Tsuen Wan branch?
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The Tsuen Wan branch is at 11/F, Plaza 88, 88 Yeung Uk Road. About 8 minutes' walk from Tsuen Wan West MTR station, entirely via indoor mall corridors.
How do I get to the North Point branch?
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The North Point branch is at 9/F, China United Center, 28 Marble Road. Directly above MTR North Point Station, Exit A4.
Group Visits
What payment methods do you accept for group bookings?
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We accept FPS, bank transfer, Visa, MasterCard, AlipayHK, WeChat Pay, and cheque.
How long is a group visit session?
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The NGO/school group package includes 3 hours of full venue access.
Do teachers and staff need to pay?
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No! Teachers and staff enter free of charge with the group package.
Is a deposit required?
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A 50% deposit is required to confirm the booking.
What is the maximum capacity?
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The group package includes 60 people (students/aided children). Extra persons are charged $50 each.
What AV equipment is available?
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Bluetooth speakers, wireless microphones, and a TV with screen mirroring are available. No HDMI connection or projector.
How big are the party rooms?
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Party Area A fits 25–70 people, Party Area B fits 18–45 people.
Can we visit the venue beforehand?
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You are welcome to visit during business hours.
Can we store props and materials beforehand?
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Yes, you are welcome to deliver props and materials to the venue in advance for storage.
Do babies under 12 months pay?
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Babies under 12 months enter free of charge.
Can you provide receipts and quotations?
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Yes, we can provide official receipts and quotations.
Can we set up early?
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Yes, you can enter 15 minutes before the event starts for setup.
Is there parking nearby?
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There is a car park in the Tsuen Wan branch building, but no parking discount is offered. No car park at the North Point branch.